By accessing and using the Esha Fatimaz website, you agree to comply with and be bound by the following terms and conditions. These terms govern your use of our website and services.
1. Governing Law
Any dispute or claim arising from the use of this website shall be governed in accordance with the applicable laws of Pakistan.
2. Exchange Policy
We offer exchanges within 7 days of order delivery under the following conditions:
- The exchange request is submitted within the specified time frame
- The item received is damaged, faulty, or defective
- The product delivered does not match the original order
- The package is incomplete (missing tags, labels, or original packaging)
3. Proof Requirement
In case of damaged or missing items, customers must provide clear images of the product and outer packaging as proof before disposing of the package.
4. Exchange Process
To initiate an exchange:
- Email us at eshafatimazofficial@gmail.com
- Share clear images of the issue within 7 days of delivery
Each request will be reviewed individually. Once approved, we will either:
- Replace the product
OR - Provide a store credit/coupon of equal value (valid for a limited time)
5. Time Limitation
No exchange or dispute request will be accepted after 7 days from the delivery date.
6. Customer Responsibility
Customers are responsible for:
- Providing accurate order details
- Carefully selecting products before purchase
- Ensuring all purchases are made in good faith
7. Personal Information
We may collect and use customer information (such as name, email, phone number, and address) to:
- Process orders and deliveries
- Provide customer support
- Share updates, offers, and promotions
8. Communication
Our team may contact you via email or phone regarding:
- Order updates
- Delivery issues
- Customer support inquiries
9. Data Protection
Your information may be shared with trusted third parties (such as payment processors or fraud prevention services) only when necessary to complete your transaction securely.
10. Payment Methods
We accept secure online payments via:
- Visa / MasterCard (Credit & Debit Cards)
- Payments are processed through secure payment gateways
11. Legal Age Requirement
By using this website, you confirm that you are legally eligible to make online purchases.
12. Agreement to Terms
By accessing, browsing, or shopping on our website, you agree to these Terms & Conditions. These terms may be updated at any time without prior notice.