FAQ,s
At Esha Fatimaz, we are committed to providing a smooth and reliable shopping experience. Below are answers to some of the most frequently asked questions.
What is the delivery time?
Delivery usually takes 3–7 working days within Pakistan. Delivery time may vary depending on your location and order volume.
What if the product color slightly differs?
We strive to display product colors as accurately as possible. However, slight variations may occur due to lighting and screen settings.
Can I cancel my order?
Yes, orders can be cancelled before they are processed or shipped. Once shipped, cancellation is not possible.
Can I make changes to my order?
Order modifications are allowed only before the order is processed. Please contact our support team as soon as possible.
What is your exchange policy?
We offer exchanges within 7 days of delivery if the product is damaged, defective, or incorrect.
Can I return a product?
Currently, we do not offer refunds. However, eligible items can be exchanged as per our exchange policy.
How can I track my order?
Once your order is shipped, you will receive tracking details via email or WhatsApp.
What if the size doesn’t fit?
If the size does not fit, you may request an exchange (subject to availability) within 7 days of delivery.
What if my product is damaged?
If you receive a damaged item, please contact us within 7 days and share images for verification.
Will my order be confirmed without WhatsApp verification?
Yes, your order can still be processed. However, in some cases, verification may be required to avoid order delays.